Obtaining support
See below for getting support on your purchased products.
ℹ To contact the Entrust sales department, fill in the form at https://www.entrust.com/contact/sales
Contacting Entrust support
To contact Entrust support, email support@entrust.com or call the following phone numbers.
- North America: 1-866-267-9297
- Outside North America: 1-613-270-2680
- Toll-free support numbers for Silver & Gold customers outside of North America: https://www.entrust.com/knowledgebase/ssl/contact-silver-gold-support-numbers
ℹ As explained in entrust-certificate-solutions-hosted-support-schedule-lg.pdf, the availability of the support team depends on your service plan (Silver vs. Platinum).
Obtaining TrustedCare resources
Entrust provides a comprehensive service and support program through the https://trustedcare.entrust.com online portal. This portal allows you to:
- Download software product updates for components you run on your premises or in your cloud.
- Browse product documentation, frequently asked questions, or technical bulletins.
- Open support cases.
- Check on the status of existing cases.